Real People. Real Results.

  • Customer Support

    Our customer support specialists provide empathetic, efficient service that strengthens client relationships. They handle inquiries, resolve issues, and deliver consistent brand experiences across multiple channels. By outsourcing customer support, you ensure round-the-clock availability, reduced costs, and higher customer satisfaction, while freeing your in-house team to focus on core business priorities.

  • Sales Development

    Our sales development representatives (SDRs) help your business grow by identifying, qualifying, and nurturing leads. They conduct outreach, engage prospects, and book appointments that fuel your sales pipeline. With proven communication skills and data-driven processes, our SDRs ensure your team spends time closing deals rather than chasing unqualified opportunities.

  • Accounting

    Our bookkeeping and accounting professionals keep your finances accurate and organized. From managing daily transactions to preparing reports, reconciling accounts, and ensuring compliance, they provide reliable support for smooth financial operations. Outsourcing saves you time, reduces errors, and gives you actionable insights to make smarter decisions and drive profitability.

  • Benefits Coordinator

    Our benefits coordinators streamline employee benefit administration, handling enrollment, claims, and compliance. They provide clear communication with employees, vendors, and carriers, ensuring smooth processes that minimize confusion and errors. By outsourcing benefits coordination, you save time, improve employee satisfaction, and maintain compliance with ever-changing regulations—without overwhelming your HR team.

  • Account Management

    Our account managers act as dedicated partners, building lasting client relationships and ensuring ongoing success. They oversee client needs, monitor performance, and identify opportunities for growth. With proactive communication and problem-solving, they deliver value beyond transactions—helping you strengthen retention, improve satisfaction, and maximize long-term business outcomes for your customers.

  • Implementation

    Our implementation specialists guide new clients through seamless onboarding and system setup. They manage timelines, coordinate resources, and provide hands-on support to ensure projects launch smoothly and deliver results. By outsourcing implementation, you guarantee expert execution, reduced ramp-up times, and a stronger foundation for customer success from day one.

Sr. Director of Sales, Clearwater Benefits

“The team at Trident has been exceptional to work with. We came to them needing assistance on our demand generation team and they have knocked it out of the park. They have hit their KPIs in a cost effective manner all while maintaining the high level of customer experience that really differentiates us here at Clearwater. I recommend Trident to any team looking to grow while needing to operate in a capital efficient way.”